Last Update: 5th December 2021
Our general Terms & Conditions are incorporated into this policy by this reference.
It is important to us that you're satisfied with your purchase. If you're unhappy with your order, you can return most* products for a full refund within 90 calendar days from the date of delivery.
For products that are discounted, on sale, or on clearance and orders made using coupon codes or reward points, the return period is 15 calendar days from the date of delivery.
Any other charges associated with your order, including but not limited to shipping fees, bank charges and currency conversion fees, are not refundable. Reward points earned on the purchase of the returned products will be deducted and removed from your account.
How does it work?
Step 1 - Get an RMA number:
To initiate a return request, please contact us by quoting your order number and the list of products* you
wish to return.
Our Customer Service Manager will email you the Return Merchandise Authorization (RMA) number and further instructions within 1-2 business days.
Step 2 - Wait for your return to be collected:
We will assign a courier to collect your return from you free of charge
from the order's shipping address within
The courier will make a single attempt to collect your return from you. If your return cannot be picked up despite our best efforts, the request will be automatically cancelled.
You may initiate a new return request and will need to deliver the products yourself or via courier at your own expense. Alternatively, we can assign a courier to collect your return for a fee of AED 12, to be paid in advance via credit card, debit card or PayPal.
Step 3 - Get your refund:
Your return will be inspected within 5 business days of receipt, and we will, at our sole discretion, decide if
your products are eligible for a refund. We will notify you via email of the approval or rejection of your
If your return is approved, the refund will only be provided as Store Credit in your Yarns Dubai account within 1 business day.
Any store credit or gift vouchers used to make the order will also be refunded, and any reward points used will be returned to your account.
Any other charges associated with your order, including but not limited to shipping fees, bank charges and currency conversion fees, are not refundable. Reward points earned on the purchase of your returned products will be deducted and removed from your account.
What is your exchange policy?
As a condition of sale, products can only be returned and not exchanged for any
The only possible exception for an exchange is if your products have a manufacturing defect or incorrect details/specifications have been provided.
We will decide if your products are eligible for an exchange or refund at our sole discretion.
* Products that cannot be returned
- Mystery and sample boxes
- Products that were preordered
- Custom cut fabric, thread, string, rope and yarn
- Gift vouchers
- 24 carat gold skein deluxe box set
- Yarn wound into a cake
† Free courier pickups are only available for addresses within the UAE. For returns from other countries, you will need to deliver the products via courier at your own expense.