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Returns & Refunds

Last Update: 11th November 2020

This Returns & Refunds policy incorporates our general Terms & Conditions by this reference.

It's important to us that you are satisfied with your purchase, so if there’s a problem with your order or you are not happy with your purchase, you may return most items for a full refund.

To initiate a return request, please contact us quoting your order number within 15 days of delivery to receive your Return Merchandise Authorization (RMA) number.

All returns must be authorized before returning the items. We will refuse and reject any returned items if you do not have a RMA number.

Your return will be inspected within 5 business days of receipt, and we will, at our sole discretion, decide if your items are eligible for a refund.

Mystery boxes, custom orders, cut fabrics, kits, patterns and books cannot be returned.

As a condition of sale, items can only be returned and not exchanged for any reason.