Delivery Same Day 🚚 Every Day!

Shipping & Delivery

Last Update: 25th May 2022


This Shipping & Delivery policy incorporates our general Terms & Conditions by this reference.

Your order is expertly packed and ready to be delivered to your door. 

Orders are packed in sustainable, 100% recyclable and biodegradable courier bags. Unusually large and/or heavy orders are packed in cartons.


Billing and Shipping Addresses


All orders are shipped out from our fulfilment centre in Dubai. Unless otherwise specified, orders are shipped during our working days, Saturday to Thursday, except for public holidays. You will receive an email with tracking details once your order ships out.

To avoid delays, please provide accurate delivery and billing addresses.

You have the option of selecting an existing entry from your address book or adding a new one during checkout. You may also update a current address in the My Account area.

Your billing address must match the address on your credit card or bank statement.

Enter the correct information in the below fields: 

  • First Name and Last Name
  • Address 1 and Address 2 - enter the complete street address, including: 
    • Apartment, office or hotel room, and floor number, or villa number
    • Building name/number, company name, or hotel name
    • Street name/number
    • Area
  • City
  • Postcode if your address is outside the UAE
  • Country - select from the pre-defined list
  • Region / State - select from the pre-defined list

Avoid using accent marks or non-English characters. Our systems can't process Arabic characters correctly at the moment, which may delay the delivery of your orders.

If you're currently residing at a hotel, include the hotel's name and contact number used to book your room.

A valid contact number, preferably a mobile, is required to assist with scheduling delivery. For delivery within the UAE, a local contact number is required.


UAE Shipping

Delivery Fees & Times

The options available during checkout may vary based on but are not limited to the time of year, your delivery address, the total weight of your order and weather conditions.

OptionArea(s)Speed*Fee
Same Day DeliveryDubai (City Limits)Same day
before 23:00 GST
guaranteed, including weekends & public holidays
AED 46 for the first 4 kg, for orders placed before 14:00
AED 12 for every 4 kg after that, up to a maximum of AED 94

AED 72 for the first 4 kg, for orders placed after 14:00
AED 12 for every 4 kg after that, up to a maximum of AED 120
Sharjah (City Limits)Same day
before 23:00 GST
guaranteed, including weekends & public holidays
AED 52 for the first 4 kg
AED 12 for every 4 kg after that, up to a maximum of AED 100
Ajman (City Limits)Same day
before 23:00 GST
guaranteed, including weekends & public holidays
AED 52 for the first 4 kg
AED 12 for every 4 kg after that, up to a maximum of AED 100
Expedited DeliveryDubai (City Limits)Next day
08:00 to 23:00 GST
guaranteed, including weekends & public holidays
AED 30 for the first 4 kg
AED 10 for every 4 kg after that, up to a maximum of AED 70
Ajman (City Limits)
Sharjah (City Limits)
Next day
08:00 to 23:00 GST
guaranteed, including weekends & public holidays
AED 35 for the first 4 kg
AED 10 for every 4 kg after that, up to a maximum of AED 75
Fujairah (City Limits)Next day§
08:00 to 23:00 GST
guaranteed, including weekends & public holidays
AED 37 for the first 4 kg
AED 10 for every 4 kg after that, up to a maximum of AED 77
Ras Al Khaimah (City Limits)
Umm Al Quwain (City Limits)
Next day§
08:00 to 23:00 GST
guaranteed, only on Sunday, Tuesday & Thursday, including public holidays
AED 37 for the first 4 kg
AED 10 for every 4 kg after that, up to a maximum of AED 77
Abu Dhabi (City Limits)
Al-Ain (City Limits)
Next day§
08:00 to 23:00 GST
guaranteed, including weekends & public holidays
AED 40 for the first 4 kg
AED 10 for every 4 kg after that, up to a maximum of AED 80
Priority DeliveryAbu Dhabi (City Limits)
Ajman (City Limits)
Al Ain (City Limits)
Dubai (City Limits)
Fujairah (City Limits)
Ras Al Khaimah (City Limits)
Sharjah (City Limits)
Umm Al Quwain (City Limits)
2-4 working days
08:00 to 23:00 GST
AED 12
promotion: FREE for orders AED 500+
All other areas2-4 working days
08:00 to 23:00 GST
AED 25
promotion: FREE for orders AED 500+
Standard DeliveryAbu Dhabi (City Limits)
Ajman (City Limits)
Al Ain (City Limits)
Dubai (City Limits)
Fujairah (City Limits)
Ras Al Khaimah (City Limits)
Sharjah (City Limits)
Umm Al Quwain (City Limits)
4-7 working days
08:00 to 23:00 GST
AED 9
promotion: FREE for orders AED 200+
All other areas4-7 working days
08:00 to 23:00 GST
AED 19
promotion: FREE for orders AED 200+

* Delivery dates or periods quoted are estimates only and not guaranteed unless otherwise specified.
Orders must be placed before 20:00 GST.
 Orders must be placed before 13:00 GST.
§ Orders must be placed before 15:00 GST.

Please note that if your order's estimated delivery date(s) has passed, it may take an additional day or two for it to arrive. In our experience, delayed orders will arrive shortly after the estimated delivery date(s). You can track the delivery status of your shipment using the tracking link sent over email or available in your Order History. You can also contact us for further queries.

The delivery fees listed are inclusive of any applicable VAT. Note that fees are subject to change without prior notice.

Various couriers may deliver orders, and it isn't possible to select which courier will deliver your order.

If you place a new order(s) before your previous one has shipped out, we may group and ship them out together. In this case, the shipping time of the latest order will apply.

Delivery Guarantees

We offer guaranteed delivery for Same Day Delivery and Expedited Delivery.

Suppose a delivery attempt is not made by the guaranteed delivery date shown on the checkout page at the time of purchase and confirmed in your order confirmation email. In that case, we will refund any shipping fees associated with that order.

This is subject to the conditions that your delivery address and contact number are correct, that your delivery address is within the prescribed delivery areas, and that you are available at the address during the time of delivery.

Shipping Restrictions and Exceptions

There are limitations which prevent us from shipping to certain areas within the UAE. The following areas, but not limited to, are considered Remote Areas of the UAE:

Ghantoot, Al Samha, Al Rahba, Al Bahya, Al Shahama, Al Falah, Al Shamkha, Al Shawamekh, Al Mafraq, Al Dhafra, Al Wathba, Madinat Zayed, Ruwais, Ghayathi, Liwa, Marfa, Sila, Dalma, Tarif, Al Lisaili, Lahbab, Nazwa, Margham, Murqquab, Al Faqa, Al Madam, Maleha

Our shipping charges may differ for exceptional orders that are unusually large and/or heavy. If this is the case, one of our Customer Care representatives will contact you before your order is shipped.

Invalid and/or incomplete addresses or invalid contact numbers may delay your shipment.

If your order contains one or more preorder products, the whole order will only ship out when all products are in stock. The expected shipping date may be mentioned in the preorder product(s) description and will be specified in the order status where possible. Only Standard Delivery is available for preorders.

Couriers will make one delivery attempt for Same Day Delivery and Expedited Delivery and two attempts for Priority Delivery and Standard Delivery before returning the shipment. If your order cannot be delivered and is returned despite our best efforts, your order will be automatically cancelled. The order total, minus the full non-promotional delivery fee, will be refunded to your Yarns Dubai account as Store Credit.

Courier Contact Information

If you have a tracking number for your order, please visit the respective courier company's website or call their support numbers for updates.

We work with the following couriers to deliver your order.

CourierContact Details
SkyNet Worldwide ExpressDubai: 04 282 6555, 04 282 5999
Abu Dhabi: 02 642 6602
Al Ain: 03 782 1115
Postaplus (Speedex)04 701 8600
Team Express (TeamEX)04 294 4451
Quiqup04 512 6212
Courioo800 268 7466
Shyft04 516 4666
Careem04 440 5220


International shipping

Shipping Fees

We work closely with our courier partners to provide a competitive and economical delivery experience for our customers. The exact delivery fees are determined at checkout based on the number of products, product type, weight and volume of all the products in the shopping cart. Fees increase or vary from the base fee depending on the products in the cart.

Currently, only Standard Delivery is available for orders shipped to international addresses.

The below table specifies the minimum shipping fee for your country.

CountryFee (starting from)
Bahrain, Kuwait, Oman, Saudi ArabiaAED 63
Germany, Egypt, France, United Kingdom, Italy, NetherlandsAED 68
Afghanistan, Andorra, Austria, Bangladesh, Belgium, Bhutan, Channel Islands, Cyprus, Denmark, Finland, Gibraltar, Greece, Iraq, Ireland, Israel, Ivory Coast, Jordan, Lebanon, Liechtenstein, Luxembourg, Madeira, Malta, Monaco, Norway, Pakistan, Portugal, San Marino, Spain, Sweden, Switzerland, TurkeyAED 76
Qatar, IndiaAED 80
Canada, Mexico, Puerto Rico, United States of AmericaAED 132
Albania, Armenia, Australia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, China, Croatia, Czech Republic, Estonia, Hong Kong, Hungary, Indonesia, Japan, Kosovo, Latvia, Lithuania, Macau, Macedonia, Malaysia, Moldova, Montenegro, New Zealand, Philippines, Poland, Romania, Russia, Serbia, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkmenistan, UkraineAED 156
Algeria, Brunei, Burundi, Cambodia, Djibouti, Eritrea, Ethiopia, Kazakhstan, Kenya, Kyrgyzstan, Laos, Mauritania, Mongolia, Morocco, Myanmar, Nepal, Nigeria, Rwanda, Tajikistan, Tanzania, Tunisia, Tuvalu, Uganda, Uzbekistan, VietnamAED 261
Angola, Botswana, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo, Lesotho, Madagascar, Malawi, Maldives, Mauritius, Mayotte, Mozambique, Namibia, Reunion, Seychelles, Swaziland, Zambia, ZimbabweAED 288
American Samoa, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Brazil, Burkina Faso, Cameroon, Canary Islands, Cape Verde Islands, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, East Timor, Ecuador, El Salvador, Equatorial Guinea, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Jamaica, Kiribati, Liberia, Mali, Marshall Islands, Martinique, Micronesia, Montserrat, New Caledonia, Nicaragua, Niger, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Paraguay, Peru, Saint Barthelemy, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Senegal, Sierra Leone, Solomon Islands, Suriname, Togo, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Vanuatu, Venezuela, British Virgin Islands, U.S. Virgin Islands, Wallis and Futuna IslandsAED 316

The delivery fees listed are inclusive of any applicable VAT. The delivery fees listed are inclusive of any applicable VAT. Note that fees are subject to change without prior notice.

Your shipment may be subject to customs charges, duties and taxes. For more information, please see Customs, Duties and Taxes.

Orders are generally processed within three working days after being placed and may be delivered by various couriers. It isn't possible to select which courier will deliver your order.

If you place a new order(s) before your previous one has shipped out, we may group and ship them out together. In this case, the shipping time of the latest order will apply.

Shipping Restrictions and Exceptions

Certain restrictions prevent us from shipping to all geographical locations. You'll be notified at checkout if we cannot ship to the address you've selected. 

The following countries are currently excluded from our shipping service:
Aland Islands, Iran, Syria, Yemen, Libya, South Sudan, Sudan, North Korea, Region of Crimea, Netherland Antilles

Our shipping charges may differ for exceptional orders that are unusually large and/or heavy. If this is the case, one of our Customer Care representatives will contact you before your order is shipped.

Invalid and/or incomplete addresses or invalid contact numbers may delay your shipment.

If your order contains one or more preorder products, the whole order will only ship out when all products are in stock. The expected shipping date may be mentioned in the preorder product(s) description and will be specified in the order status where possible. Only Standard Delivery is available for preorders.

Couriers will make two attempts for Standard Delivery before returning the shipment. If your order cannot be delivered and is returned despite our best efforts, your order will be automatically cancelled. The order total, minus the full non-promotional delivery fee, return shipping fees, import duties, additional taxes, and other fees, will be refunded to your Yarns Dubai account as Store Credit.

Courier Contact Information

If you have a tracking number for your order, please visit the respective courier company's website or call their support numbers for updates.

We work with the following couriers to deliver your order.

CourierContact Details
UPS600 544 743
DHL600 567 567
FedEx800 FEDEX (800 33339)
SkyNet Worldwide ExpressDubai: 04 282 6555, 04 282 5999
Abu Dhabi: 02 642 6602
Al Ain: 03 782 1115
Aramex600 544 000

Customs, Duties and Taxes

If you place an order for shipping to an address outside of the UAE, the shipment may be subject to import duties, additional taxes and other fees, as we ship orders delivery duty unpaid (DDU).

You are responsible for paying any such expenses for customs clearance and successful delivery. We have no control over these charges and can't predict what they may be. 

Additionally, you are the importer and must comply with all laws and regulations of the country where the goods are being received.

When customs clearance is required, it may cause delays beyond our original delivery estimates, and the courier or your country's customs authorities will contact you.

Customs offices in some destinations require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Passport, Tax ID, etc.

Import policies vary widely; you should contact your local customs office for more information before placing your order.

Please be aware that if you decide not to accept the order after it has shipped due to the application of import duties, additional taxes, and other fees, and the order returns to us or is destroyed, we will not be responsible for the refunding of any costs including the order value and shipping fees.