Shipping, Payment & Policies

Last Update: 31st January 2018

YarnsDubai.com was launched in 2015 and specifically designed to make the process of purchasing online more convenient, efficient and secure. As a result, we encourage you to place all orders online for the fastest and most efficient service. NOTE THAT THERE ARE NO PHYSICAL STORES.

  • Wenasi Yarns Trading LLC maintains the website "https://yarnsdubai.com" ("Site").
  • United Arab Emirates is our country of domicile.

Shipping Fees (UAE)

Region / State Shipping Fee Shipping Day*
Abu Dhabi (City Limits)** AED 20.00 Next Working Day*
Abu Dhabi (Beyond City Limits)*** AED 45.00 Next Working Day*
Abu Dhabi (Al Gharbia)**** AED 55.00 Next Working Day*
Al Ain (City Limits) AED 20.00 Next Working Day*
Dubai (City Limits) AED 20.00 Next Working Day*
Hatta (City Limits) AED 25.00 Next Working Day*
Sharjah (City Limits) AED 20.00 Next Working Day*
Sharjah (Al Dhaid) AED 45.00 Next Working Day*
Sharjah (Dibba Al Hisn) AED 45.00 Next Working Day*
Sharjah (Kalba) AED 45.00 Next Working Day*
Sharjah (Khor Fakkan) AED 45.00 Next Working Day*
Ajman (City Limits) AED 20.00 Next Working Day*
Ajman (Al Manama) AED 45.00 Next Working Day*
Ajman (Masfut) AED 45.00 Next Working Day*
Umm Al Quwain (City Limits) AED 20.00 Next Working Day*
Ras Al Khaimah (City Limits) AED 20.00 Next Working Day*
Masafi (City Limits) AED 45.00 Next Working Day*
Fujairah (City Limits) AED 20.00 Next Working Day*

*Shipping Day refers to the day that your order leaves our Dubai facility to the shipping facility. You will receive an email with your tracking number once your order ships out. Working days are Saturday to Thursday, except for public holidays.

***City Limits areas in Abu Dhabi refers to the city limits of Abu Dhabi, Saadiyat Island, Al Reem Island, Yas Island, Mussafah, Khalifa City A, Khalifa City B, Mohammed Bin Zayed City, Al Raha.

***Beyond City Limits areas in Abu Dhabi refers to, but not limited to, Ghantoot, Al Samha, Al Rahba, Al Bahya, Al Shahama, Al Falah, Al Shamkha, Al Shawamekh, Al Mafraq, Al Dhafra, Al Wathba.

****Al Gharbia (Western Region) areas in Abu Dhabi refers to, but not limited to, Madinat Zayed, Ruwais, Ghayathi, Liwa, Marfa, Sila, Dalma, Tarif.

  • We currently use SkyNet Worldwide Express for all shipments.
  • Bad and/or incomplete address and contact number may delay your shipment.
  • Additional shipping fees apply if there are more than one delivery attempt.
  • Shipping fees are subject to change without prior notice.
  • Kindly ensure that you purchase all your items in one order, as items cannot be added to the same order once the purchase is complete.

Shipping Fees (International)

We ship worldwide! Please contact us if your country is not on the list and one of our Customer Care representatives will assist you to complete your order.

Country Shipping Fee Shipping Day*
Bahrain AED 125.00 Next Working Day*
Egypt AED 125.00
Next Working Day*
Jordan AED 125.00
Next Working Day*
Kuwait AED 125.00
Next Working Day*
Lebanon AED 125.00
Next Working Day*
Oman AED 125.00
Next Working Day*
Saudi Arabia AED 155.00
Next Working Day*
India AED 125.00
Next Working Day*
United Kingdom AED 155.00
Next Working Day*

*Shipping Day refers to the day that your order leaves our Dubai facility to the shipping facility. You will receive an email with your tracking number once your order ships out. Working days are Saturday to Thursday, except for public holidays.

  • We currently use SkyNet Worldwide Express for all shipments.
  • The above shipping fees apply for addresses within city limits. Additional charges apply if the shipping address is beyond the city limits.
  • Bad and/or incomplete address and contact number may delay your shipment.
  • Additional shipping fees applies if there are more than one delivery attempt.
  • Your order may be subject to import duties and/or additional taxes or expenses. It is your responsibility for payment of any such duties and/or taxes. 
  • We ship worldwide! Please contact us if your country is not on the above list.
  • Shipping fees are subject to change without prior notice.
  • Kindly ensure that you purchase all your items in one order, as items cannot be added to the same order once the purchase is complete.

Value Added Tax

Effective 1st January 2018, VAT is charged at 5% on orders sold and shipped by YarnsDubai.com within the UAE. For shipments to countries outside the UAE, 0% UAE VAT rate will be applicable. The advertised prices for products displayed at YarnsDubai.com are inclusive of any VAT. However, your final price will be reflected at checkout, once the order information is completed.

Payment

If your address is within UAE, you can make payments using your Visa or MasterCard debit and credit cards where AED will be accepted as the currency (coming soon), PayPal or Cash on Delivery (COD).

If your address is outside of the UAE, you can make payments using your Visa or MasterCard debit and credit cards where AED will be accepted as the currency (coming soon), PayPal, Western Union or MoneyGram.

After ordering, you will receive an email from YarnsDubai.com confirming your order.

Note that if you are purchasing using credit card, the cardholder must retain the copy of transaction records, policies and rules.

User is responsible for maintaining the confidentiality of his/her account.

Reward Points and Offers

Every time you order full priced items, you earn Reward Points - which in turn can be used to buy against certain items available online. Reward Points cannot be used in conjunction with other promotions, discounts, special offers or closeout items. Please note that you do not earn Reward Points against orders that have been purchased with your Reward Points or orders under promotions, discounts and special offers and if you checkout as a guest. Click here to learn on how to use your Reward Points.

Minimum Orders

There are no minimums - we just don't think it's a good practice. Enjoy!

Refunds, Exchanges and Return Policy

Please note that due to the nature of the items sold on YarnsDubai.com, and as a condition of sale, item cannot be refunded, exchanged or returned for any reason. By making your purchase, you agree to this condition. Please carefully review your items before you buy, all specifications of an item can be found under the SPECIFICATIONS tab. If you have any questions prior to your purchase, please contact us.

The only possible exception to a refund, exchange or return is if your items has a manufacturing defect or incorrect details / specifications has been provided. In such case, please submit the RETURNS form available via your login. YarnsDubai.com, after reviewing your order, and in its sole discretion, will decide if your order may be refunded, exchanged or returned.

Delivery charges, order processing charges, and other bank charges associated with your credit card are not refundable. YarnsDubai.com will not be liable for travel or any other expenses that you or anyone else incurs either. Should a refund be issued, they will be in the form of Store Credit only.

Cancellation Policy

You can cancel your order within 24 hours of making your purchase by sending a request in writing to [email protected] mentioning your Order ID.

If you have chosen Cash on Delivery, Western Union or MoneyGram as your payment option, your order will automatically be cancelled.

If you have paid by Visa or MasterCard debit and credit cards, refunds will be made back to the initial credit card used by the customer. Please allow upto 45 days for the refund to be completed.

If you have paid by PayPal, refunds will be issued in the form of Store Credit only.

Eligibility

Membership and transactions on this Site are not available to minors and persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member or transact on this Site.

Intellectual Property Rights

All images, logos, videos and publications are owned by either YarnsDubai.com / Wenasi or its suppliers and distributors. All rights are reserved by YarnsDubai.com / Wenasi and the suppliers or distributors. You may not copy or reproduce any images, logos, videos and publications without our written permission. For more information and permissions, please email [email protected].

Governing Law

These policies and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai. YarnsDubai.com will NOT deal or provide any services or products to any of OFAC sanctions countries.