Terms & Conditions

Last Update: 26th October 2019

IMPORTANT UPDATE: As of 16th September 2019, a charge of AED 4.00 applies per order for all Cash on Delivery / Collection orders.

YarnsDubai.com was launched in 2015 and specifically designed to make the process of purchasing online more convenient, efficient and secure. As a result, we encourage you to place all orders online for the fastest and most efficient service.

WENASI Yarns Trading LLC maintains the website "https://yarnsdubai.com" ("Site") and our country of domicile is the United Arab Emirates.

Shipping Fees (UAE)

There are no minimum orders. Shipping is free within UAE if your order value is AED 300.00 or more, otherwise the below shipping rates apply.

Region / State Shipping Option Shipping Fee Shipping Day*
Abu Dhabi (City Limits)** Standard AED 14.00 Next Working Day*
Abu Dhabi (Beyond City Limits)*** Standard AED 14.00 Next Working Day*
Abu Dhabi (Al Gharbia)**** Standard AED 14.00 Next Working Day*
Al Ain (City Limits) Standard AED 14.00 Next Working Day*
Dubai (City Limits) Standard AED 14.00 Next Working Day*
Hatta (City Limits) Standard AED 14.00 Next Working Day*
Sharjah (City Limits) Standard AED 14.00 Next Working Day*
Sharjah (Al Dhaid) Standard AED 14.00 Next Working Day*
Sharjah (Dibba Al Hisn) Standard AED 14.00 Next Working Day*
Sharjah (Kalba) Standard AED 14.00 Next Working Day*
Sharjah (Khor Fakkan) Standard AED 14.00 Next Working Day*
Ajman (City Limits) Standard AED 14.00 Next Working Day*
Ajman (Al Manama) Standard AED 14.00 Next Working Day*
Ajman (Masfut) Standard AED 14.00 Next Working Day*
Umm Al Quwain (City Limits) Standard AED 14.00 Next Working Day*
Ras Al Khaimah (City Limits) Standard AED 14.00 Next Working Day*
Masafi (City Limits) Standard AED 14.00 Next Working Day*
Fujairah (City Limits) Standard AED 14.00 Next Working Day*

*ALL ORDERS ARE SHIPPED OUT FROM OUR FACILITY IN DUBAI. Shipping Day refers to the day that your order leaves our Dubai facility to the shipping facility (SkyNet Worldwide Express). You will receive an email with your tracking number once your order ships out. Working days are Saturday to Thursday, except for public holidays.

**City Limits areas in Abu Dhabi refers to the city limits of Abu Dhabi, Saadiyat Island, Al Reem Island, Yas Island, Mussafah, Khalifa City A, Khalifa City B, Mohammed Bin Zayed City, Al Raha.

***Beyond City Limits areas in Abu Dhabi refers to, but not limited to, Ghantoot, Al Samha, Al Rahba, Al Bahya, Al Shahama, Al Falah, Al Shamkha, Al Shawamekh, Al Mafraq, Al Dhafra, Al Wathba.

****Al Gharbia (Western Region) areas in Abu Dhabi refers to, but not limited to, Madinat Zayed, Ruwais, Ghayathi, Liwa, Marfa, Sila, Dalma, Tarif.

Notes:

- We currently use SkyNet Worldwide Express for all shipments.

- Bad and/or incomplete address and contact number may delay your shipment.

- Additional shipping fees apply if there are more than one delivery attempt.

- Shipping fees are subject to change without prior notice.

- Kindly ensure that you purchase all your items in one order, as items cannot be added to the same order once the purchase is complete.

Shipping Fees (International)

We ship worldwide via DHL - this means that you get your order within days at unbelievably low shipping rates! All below shipping rates are subsidized until further notice. Please contact us if your country is not on the list and one of our Customer Care representatives will assist you to complete your order.

Country Shipping Option Shipping Fee Shipping Day*
Bahrain Express AED 55.00 (up to 4 kgs) Next Working Day*
Egypt Express AED 55.00 (up to 4 kgs)
Next Working Day*
Jordan Express AED 55.00 (up to 4 kgs)
Next Working Day*
Kuwait Express AED 55.00 (up to 4 kgs)
Next Working Day*
Lebanon Express AED 55.00 (up to 4 kgs)
Next Working Day*
Oman Express AED 55.00 (up to 4 kgs)
Next Working Day*
Saudi Arabia Express AED 55.00 (up to 4 kgs)
Next Working Day*
India Express AED 55.00 (up to 4 kgs)
Next Working Day*
United Kingdom Express AED 65.00 (up to 4 kgs)
Next Working Day*
Australia Express AED 65.00 (up to 4 kgs)
Next Working Day*
Canada Express AED 65.00 (up to 4 kgs)
Next Working Day*
Hong Kong Express AED 65.00 (up to 4 kgs)
Next Working Day*
Japan Express AED 65.00 (up to 4 kgs)
Next Working Day*
New Zealand Express AED 65.00 (up to 4 kgs)
Next Working Day*
Russia Express AED 65.00 (up to 4 kgs)
Next Working Day*
South Africa Express AED 65.00 (up to 4 kgs)
Next Working Day*
South Korea Express AED 65.00 (up to 4 kgs)
Next Working Day*
United States of America Express AED 65.00 (up to 4 kgs)
Next Working Day*
China Express AED 65.00 (up to 4 kgs)
Next Working Day*
Singapore Express AED 65.00 (up to 4 kgs)
Next Working Day*
Kenya Express AED 65.00 (up to 4 kgs)
Next Working Day*
Philippines Express AED 65.00 (up to 4 kgs)
Next Working Day*

*ALL ORDERS ARE SHIPPED OUT FROM OUR FACILITY IN DUBAI. Shipping Day refers to the day that your order leaves our Dubai facility to the shipping facility (DHL). You will receive an email with your tracking number once your order ships out. Working days are Saturday to Thursday, except for public holidays.

Notes:

- We currently ship via DHL for all shipments.

- The above shipping fees apply for addresses within city limits. Additional charges apply if the shipping address is beyond the city limits.

- Bad and/or incomplete address and contact number may delay your shipment.

- Additional shipping fees apply if there are more than one delivery attempt.

- Your order may be subject to import duties and/or additional taxes or expenses. It is your responsibility for payment of any such duties and/or taxes.

- We ship worldwide! Please contact us if your country is not on the above list.

- Shipping fees are subject to change without prior notice.

- Kindly ensure that you purchase all your items in one order, as items cannot be added to the same order once the purchase is complete.

Pickup from Outlet (UAE)

If you are an UAE resident, you can choose to pickup your order from our Business Bay outlet from next working day onwards. You can pay either via Credit / Debit card online, or Cash on Collection. Note that your order will be kept for collection for a maximum of two working days if you choose Cash on Collection as your payment option.

Country Cash on Collection Fee Collection Day
UAE AED 0.00* Next Working Day

*As of 16th September 2019, a charge of AED 4.00 applies per order for all Cash on Collection orders.

Value Added Tax and Tax Invoice

Effective 1st January 2018, VAT is charged at 5% on orders sold and shipped by YarnsDubai.com within the UAE. For shipments to countries outside the UAE, 0% UAE VAT rate will be applicable. The advertised prices for products displayed at YarnsDubai.com are inclusive of any VAT. However, your final price will be reflected at checkout, once the order information is completed.

To request for a TAX Invoice, please send an email request to [email protected] with your Order Confirmation number. The TAX invoice will be emailed to you once your order has been set to COMPLETED.

Payment

Country Credit / Debit Card PayPal Cash On Delivery / Collection
UAE Yes Yes Yes*
International Yes Yes No

*As of 16th September 2019, a charge of AED 4.00 applies per order for all Cash on Delivery / Collection orders.

If your address is within UAE, you can make payments using your Visa or MasterCard debit and credit cards where AED will be accepted as the currency, PayPal or Cash on Delivery / Collection.

Cash on Delivery / Collection option will not be available at the time of checkout due to past order cancellations, non-collection of orders or delivery refusals.

If your address is outside of the UAE, you can make payments using your Visa or MasterCard debit and credit cards where AED will be accepted as the currency, or PayPal.

After ordering, you will receive an email from YarnsDubai.com confirming your order.

Note that if you are purchasing using a credit card, the cardholder must retain the copy of transaction records, policies and rules.

The user is responsible for maintaining the confidentiality of his/her account.

Reward Points

Every time you make a purchase at YarnsDubai.com, you earn Reward Points - which can in turn be used to buy any item.

Your Reward Points will be added to your account once your order status has been set to COMPLETED.

A quick guide to using them can be found here.

Pre-Order Items

Some items may be available for pre-ordering. This means that the item is not yet in stock - but can be purchased - and then shipped or collected when available.

The tentative date of the availability will be mentioned prior to pre-ordering and subject to change.

If your order includes pre-ordered items along with items that are in stock, then your order will be available for shipping or collection once the pre-ordered item is available.

Minimum Orders

There are no minimums - we just don't think it's a good practice. Enjoy!

Images

Please note that the colors shown in an image may slightly differ from the physical item. This is due to the color on your screen, which varies based on the graphics card and settings used. If you wish to view the item in person, please visit our outlet in Dubai’s Business Bay.

Refunds, Exchanges and Return Policy

Please note that due to the nature of the items sold on YarnsDubai.com, and as a condition of sale, an item cannot be refunded, exchanged or returned for any reason. By making your purchase, you agree to this condition. Please carefully review your items before you buy, all specifications of an item can be found under the SPECIFICATIONS tab. If you have any questions prior to your purchase, please contact us.

The only possible exception to a refund, exchange or return is if your items have a manufacturing defect or incorrect details / specifications has been provided. In such case, please submit the RETURNS form available via your login. YarnsDubai.com, after reviewing your order, and in its sole discretion, will decide if your order may be refunded, exchanged or returned.

Shipping charges, Cash on Delivery / Collection charges, order processing charges, and other bank charges associated with your credit card are not refundable. YarnsDubai.com will not be liable for travel or any other expenses that you or anyone else incurs either. Should a refund be issued, they will be in the form of Store Credit only.

Cancellation Policy

You can cancel your order within 24 hours of making your purchase, unless your order has already shipped out or processed for collection, by sending a request in writing to [email protected] mentioning your Order Confirmation Number.

If you have chosen Cash on Delivery / Collection as your payment option, your order will automatically be cancelled.

If you have paid by Visa or MasterCard debit and credit cards, refunds will be made back to the initial credit card used by the customer. Please allow up to 45 days for the refund to be completed.

If you have paid by PayPal, refunds will be issued in the form of Store Credit only.

Eligibility

Membership and transactions on this Site are not available to minors and persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member or transact on this Site.

Intellectual Property Rights

All images, logos, videos and publications are owned by either YarnsDubai.com / WENASI or its suppliers and distributors. All rights are reserved by YarnsDubai.com / WENASI and the suppliers or distributors. You may not copy or reproduce any images, logos, videos and publications without our written permission. For more information and permissions, please email [email protected].

Disputes

If there is any dispute about or involving the Site, you should contact us through email, or live chat on the Site, or by calling our Customer Care. If you are unable to resolve your issue within forty-five (45) days of notification of your issue, any disputes or claims arising out of or in connection with these policies, including any non-contractual rights or obligations arising out of or in connection with these policies, shall be referred to and finally resolved by arbitration in court in the United Arab Emirates and the Emirate of Dubai without regard to its conflict of law provisions, which rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be in the Emirate of Dubai. The language to be used in the arbitration shall be English.

Indemnity

You agree to indemnify and hold YarnsDubai.com and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this policy, or your violation of any law or the rights of a third party.

Governing Law

These policies and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai. YarnsDubai.com will NOT deal or provide any services or products to any of OFAC sanctions countries.