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Terms & Conditions

Last Update: 14th September 2020

YarnsDubai.com was launched in 2016 and specifically designed to make the process of purchasing online more convenient, efficient and secure. As a result, we encourage you to place all orders online for the fastest and most efficient service.

WENASI Yarns Trading LLC maintains the website "https://yarnsdubai.com" ("Site") and our country of domicile is the United Arab Emirates.

Shipping Fees (UAE)

Region / State Shipping Option Shipping Fee Shipping Day*
Abu Dhabi (City Limits)** Standard FREE Next Working Day*
Abu Dhabi (Beyond City Limits)*** Standard FREE Next Working Day*
Abu Dhabi (Al Gharbia)**** Standard FREE
Next Working Day*
Al Ain (City Limits) Standard FREE
Next Working Day*
Dubai (City Limits) Standard FREE
Next Working Day*
Hatta (City Limits) Standard FREE
Next Working Day*
Sharjah (City Limits) Standard FREE
Next Working Day*
Sharjah (Al Dhaid) Standard FREE
Next Working Day*
Sharjah (Dibba Al Hisn) Standard FREE
Next Working Day*
Sharjah (Kalba) Standard FREE
Next Working Day*
Sharjah (Khor Fakkan) Standard FREE
Next Working Day*
Ajman (City Limits) Standard FREE
Next Working Day*
Ajman (Al Manama) Standard FREE
Next Working Day*
Ajman (Masfut) Standard FREE
Next Working Day*
Umm Al Quwain (City Limits) Standard FREE
Next Working Day*
Ras Al Khaimah (City Limits) Standard FREE
Next Working Day*
Masafi (City Limits) Standard FREE
Next Working Day*
Fujairah (City Limits) Standard FREE
Next Working Day*

*ALL ORDERS ARE SHIPPED OUT FROM OUR FACILITY IN DUBAI. Shipping Day refers to the day that your order leaves our Dubai facility to the shipping facility. You will receive an email with your tracking number once your order ships out. Working days are Saturday to Thursday, except for public holidays.

**City Limits areas in Abu Dhabi refers to the city limits of Abu Dhabi, Saadiyat Island, Al Reem Island, Yas Island, Mussafah, Khalifa City A, Khalifa City B, Mohammed Bin Zayed City, Al Raha.

***Beyond City Limits areas in Abu Dhabi refers to, but not limited to, Ghantoot, Al Samha, Al Rahba, Al Bahya, Al Shahama, Al Falah, Al Shamkha, Al Shawamekh, Al Mafraq, Al Dhafra, Al Wathba.

****Al Gharbia (Western Region) areas in Abu Dhabi refers to, but not limited to, Madinat Zayed, Ruwais, Ghayathi, Liwa, Marfa, Sila, Dalma, Tarif.

Notes:

- Our courier partners are SkyNet Worldwide Express, Postaplus (Speedex), Team ExpressCourioo, Quiqup, ViaMe and Jeebly.

- Bad and/or incomplete address and contact number may delay your shipment.

- Additional shipping fees apply if there are more than one delivery attempt.

- Shipping fees are subject to change without prior notice.

- Kindly ensure that you purchase all your items in one order, as items cannot be added to the same order once the purchase is complete.

Shipping Fees (International)

We ship worldwide via UPS - this means that you get your order within days at unbelievably low shipping rates! All below shipping rates are subsidized until further notice. Please contact us if your country is not on the list and one of our Customer Care representatives will assist you to complete your order.

Country Shipping Option Shipping Fee Shipping Day*
Bahrain UPS Express Saver AED 63.00 onwardsNext Working Day*
Egypt UPS Express Saver AED 68.00 onwards
Next Working Day*
Jordan UPS Express Saver
AED 76.00 onwardsNext Working Day*
Kuwait UPS Express Saver
AED 37.00 onwardsNext Working Day*
Lebanon UPS Express Saver
AED 76.00 onwardsNext Working Day*
Oman UPS Express Saver
AED 63.00 onwardsNext Working Day*
Saudi Arabia UPS Express Saver
AED 63.00 onwardsNext Working Day*
India UPS Express Saver
AED 80.00 onwardsNext Working Day*
United Kingdom UPS Express Saver
AED 68.00 onwardsNext Working Day*
Australia UPS Express Saver
AED 156.00 onwardsNext Working Day*
Canada UPS Express Saver
AED 132.00 onwardsNext Working Day*
Hong Kong UPS Express Saver
AED 156.00 onwardsNext Working Day*
Japan UPS Express Saver
AED 156.00 onwardsNext Working Day*
New Zealand UPS Express Saver
AED 156.00 onwardsNext Working Day*
Russia UPS Express Saver
AED 156.00 onwardsNext Working Day*
South Africa UPS Express Saver
AED 156.00 onwardsNext Working Day*
South Korea UPS Express Saver
AED 156.00 onwardsNext Working Day*
United States of America UPS Express Saver
AED 132.00 onwardsNext Working Day*
China UPS Express Saver
AED 156.00 onwardsNext Working Day*
Singapore UPS Express Saver
AED 156.00 onwardsNext Working Day*
Kenya UPS Express Saver
AED 156.00 onwardsNext Working Day*
Philippines UPS Express Saver
AED 156.00 onwardsNext Working Day*

*ALL ORDERS ARE SHIPPED OUT FROM OUR FACILITY IN DUBAI. Shipping Day refers to the day that your order leaves our Dubai facility to the shipping facility. You will receive an email with your tracking number once your order ships out. Working days are Saturday to Thursday, except for public holidays.

Notes:

- The above shipping fees apply for addresses within city limits. Additional charges apply if the shipping address is beyond the city limits.

- Bad and/or incomplete address and contact number may delay your shipment.

- Additional shipping fees apply if there are more than one delivery attempt.

- Your order may be subject to import duties and/or additional taxes or expenses. It is your responsibility for payment of any such duties and/or taxes.

- We ship worldwide! Please contact us if your country is not on the above list.

- Shipping fees are subject to change without prior notice.

- Kindly ensure that you purchase all your items in one order, as items cannot be added to the same order once the purchase is complete.

Value Added Tax and Tax Invoice

Effective 1st January 2018, VAT is charged at 5% on orders sold and shipped by YarnsDubai.com within the UAE. For shipments to countries outside the UAE, 0% UAE VAT rate will be applicable. The advertised prices for products displayed at YarnsDubai.com are inclusive of any VAT. However, your final price will be reflected at checkout, once the order information is completed.

To request for a TAX Invoice, please send an email request to [email protected] with your Order Confirmation number. The TAX invoice will be emailed to you once your order has been set to COMPLETED.

Payment

Country Credit / Debit Card PayPal Cash On Delivery
UAE Yes Yes Yes*
International Yes Yes No

* As of 2nd September 2020, a charge of AED 15.00 applies per order for all Cash on Delivery orders.

If your address is within UAE, you can make payments using your Visa or MasterCard debit and credit cards where AED will be accepted as the currency, PayPal or Cash on Delivery.

Cash on Delivery option will not be available at the time of checkout due to past order cancellations or delivery refusals.

If your address is outside of the UAE, you can make payments using your Visa or MasterCard debit and credit cards where AED will be accepted as the currency, or PayPal.

After ordering, you will receive an email from YarnsDubai.com confirming your order.

Note that if you are purchasing using a credit card, the cardholder must retain the copy of transaction records, policies and rules.

The user is responsible for maintaining the confidentiality of his/her account.

Reward Points

Every time you make a purchase at YarnsDubai.com, you earn Reward Points - which can in turn be used to buy any item.

Your Reward Points will be added to your account once your order status has been set to COMPLETED.

A quick guide to using them can be found here.

Minimum Orders

There are no minimums - we just don't think it's a good practice. Enjoy!

Images

Please note that the colors shown in a product image may differ from the physical item. This can be due to reasons such as, but not limited to, color display of your screen and variation in manufacturing dye lots. Colors may also differ if the item is hand-dyed or is a recycled item.

Refunds, Exchanges and Return Policy

Please note that due to the nature of the items sold on YarnsDubai.com, and as a condition of sale, an item cannot be refunded, exchanged or returned for any reason. By making your purchase, you agree to this condition. Please carefully review your items before you buy, all specifications of an item can be found under the SPECIFICATIONS tab. If you have any questions prior to your purchase, please contact us.

The only possible exception to a refund, exchange or return is if your items have a manufacturing defect or incorrect details / specifications has been provided. In such case, please send an email to [email protected] within 24 hours of receiving your shipment. YarnsDubai.com, after reviewing your order, and in its sole discretion, will decide if your order may be refunded, exchanged or returned.

Shipping charges, Cash on Delivery charges, order processing charges, and other bank charges associated with your credit card are not refundable. YarnsDubai.com will not be liable for travel or any other expenses that you or anyone else incurs either. Should a refund be issued, they will be in the form of Store Credit only.

Cancellation Policy

You can cancel your order within 24 hours of making your purchase, as long as your order is still "Pending" and is not being processed, by sending a request in writing to [email protected] mentioning your Order Confirmation Number.

If you have chosen Cash on Delivery as your payment option, your order will automatically be cancelled.

If you have paid by Visa or MasterCard debit and credit cards, refunds will be issued in the form of Store Credit. If you prefer, the refund can be made back to the card used initially. Please allow up to 45 days for the refund to be completed.

If you have paid by PayPal, refunds will be issued in the form of Store Credit only.

Your Account

If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the Site.

Don’t create or use multiple accounts to abuse YarnsDubai.com policies, bypass account limitations, circumvent filters, or otherwise subvert restrictions placed on your account. (For example, if you’ve already used a coupon code or have had the Cash on Delivery option on your account disabled due to abuse, don’t create a replacement account.)

YarnsDubai.com reserves the right to refuse access to the Site, terminate accounts, cancel orders, remove or edit content at any time without notice to you.

Eligibility

Membership and transactions on this Site are not available to minors and persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member or transact on this Site.

Intellectual Property Rights

All images, logos, videos and publications are owned by either YarnsDubai.com / WENASI or its suppliers and distributors. All rights are reserved by YarnsDubai.com / WENASI and the suppliers or distributors. You may not copy or reproduce any images, logos, videos and publications without our written permission. For more information and permissions, please email [email protected].

Disputes

If there is any dispute about or involving the Site, you should contact us through email, or live chat on the Site, or by calling our Customer Care. If you are unable to resolve your issue within forty-five (45) days of notification of your issue, any disputes or claims arising out of or in connection with these policies, including any non-contractual rights or obligations arising out of or in connection with these policies, shall be referred to and finally resolved by arbitration in court in the United Arab Emirates and the Emirate of Dubai without regard to its conflict of law provisions, which rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be in the Emirate of Dubai. The language to be used in the arbitration shall be English.

Indemnity

You agree to indemnify and hold YarnsDubai.com and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this policy, or your violation of any law or the rights of a third party.

Alteration or Amendments to the Terms and Conditions

We reserve the right to make changes to our policies, and these Terms and Conditions at any time. You will be subject to the policies and Terms and Conditions in force at the time you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these Terms and Conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining Terms and Conditions.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver

If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.

Governing Law

These policies and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai. YarnsDubai.com will NOT deal or provide any services or products to any of OFAC sanctions countries.