Shipping, Payment & Policies

Last Update: 24th July 2017

YarnsDubai.com was specifically designed to make the process of purchasing online more convenient, efficient and secure. As a result, we encourage you to place all orders online for the fastest and most efficient service.

Shipping Fees (UAE)

Region / State Shipping Fee
Abu Dhabi (City Limits) AED 20.00
Abu Dhabi (Beyond City Limits) AED 45.00
Abu Dhabi (Al Gharbia) AED 55.00
Al Ain (City Limits) AED 20.00
Dubai (City Limits) AED 20.00 AED 18.00
Hatta (City Limits) AED 25.00
Sharjah (City Limits) AED 20.00 AED 18.00
Sharjah (Al Dhaid) AED 45.00
Sharjah (Dibba Al Hisn) AED 45.00
Sharjah (Kalba) AED 45.00
Sharjah (Khor Fakkan) AED 45.00
Ajman (City Limits) AED 20.00 AED 18.00
Ajman (Al Manama) AED 45.00
Ajman (Masfut) AED 45.00
Umm Al Quwain (City Limits) AED 20.00
Ras Al Khaimah (City Limits) AED 20.00
Masafi (City Limits) AED 45.00
Fujairah (City Limits) AED 20.00

- We currently use SkyNet Worldwide Express for all shipments.

- All orders are usually shipped out next working day. Working days are Saturday to Thursday, except for public holidays.

- Bad and/or incomplete address and contact number may delay your shipment.

- Additional shipping fees applies if there are more than one delivery attempt.

- Shipping fees are subject to change without prior notice.

- Kindly ensure that you purchase all your items in one order, as items cannot be added to the same order once the purchase is complete.

Shipping Fees (International)

Please note that all international shipping rates are discounted until further notice. Contact us if your country is not on the list.

Country Shipping Fee Est. Transit Time
Bahrain AED 55.00 AED 35.00 1-3 days
Egypt AED 65.00 AED 45.00
2-5 days
Jordan AED 65.00 AED 45.00
2-5 days
Kuwait AED 55.00 AED 35.00
1-3 days
Lebanon AED 65.00 AED 45.00
2-5 days
Oman AED 55.00 AED 35.00
1-3 days
Saudi Arabia AED 95.00 AED 75.00
2-5 days
India AED 95.00 AED 75.00
2-5 days

- We currently use SkyNet Worldwide Express for all shipments.

- All international orders are usually shipped out next working day. Working days are Saturday to Thursday, except for public holidays.

- The above shipping fees applies for addresses within city limits. Additional charges apply if the shipping address is beyond the city limits.

- Bad and/or incomplete address and contact number may delay your shipment.

- Additional shipping fees applies if there are more than one delivery attempt.

- Your order may be subject to import duties and/or additional taxes or expenses. It is your responsibility for payment of any such duties and/or taxes. 

- We ship worldwide! Please contact us if your country is not on the above list.

- Shipping fees are subject to change without prior notice.

- Kindly ensure that you purchase all your items in one order, as items cannot be added to the same order once the purchase is complete.

Payment

If your address is within UAE, you can make payments online via credit card (all major credit cards are accepted via PayPal) or Cash on Delivery (COD).

If your address is outside of the UAE, you can make payments online via credit card (all major credit cards are accepted via PayPal), Western Union or MoneyGram.

After ordering, you will receive an email from YarnsDubai.com confirming your order.

Reward Points and Offers

Every time you order paid items, you earn Reward Points - which in turn can be used to buy against certain items available online. Reward Points cannot be used in conjunction with other promotions, discounts, special offers or closeout items. Please note that you do not earn Reward Points against orders that have been purchased with your Reward Points or orders under promotions, discounts and special offers and if you checkout as a guest.

Minimum Orders

There are no minimums - we just don't think it's a good practice. Enjoy!

Refunds, Exchanges and Return Policy

Please note that due to the nature of the items sold on YarnsDubai.com, and as a condition of sale, item cannot be refunded, exchanged or returned for any reason. By making your purchase, you agree to this condition. Please carefully review your items before you buy, all specifications of an item can be found under the 'Specifications' tab. If you have any questions prior to your purchase, please contact us.

The only possible exception to a refund, exchange or return is if your items has a manufacturing defect or incorrect details / specifications has been provided. In such case, please submit the 'Returns' form available via your login. YarnsDubai.com, after reviewing your order, and in its sole discretion, will decide if your order may be refunded, exchanged or returned.

Delivery charges, order processing charges, and other bank charges associated with your credit card are not refundable. YarnsDubai.com will not be liable for travel or any other expenses that you or anyone else incurs either. Should a refund be issued, they will be in the form of Store Credit only.

Intellectual Property Rights

All images, logos, videos and publications are owned by either Yarns Dubai / Wenasi or its suppliers and distributers. All rights are reserved by Yarns Dubai / Wenasi and the suppliers or distributers. You may not copy or reproduce any images, logos, videos and publications without our written permission. For more information and permissions, please email [email protected].